Due to Covid-19 we offer adjusted services and facilitiesRead more
Our Facilities
Amenities and Facilities
- Free Wi-Fi access
- All time fresh fruits at the reception
- Vending machine with snacks and drinks
- Computer station with free internet access
- Ice machine
- Lift
Amenities and Facilities
- Air-conditioning
- Ironing facility in request
- 24-hours reception
- Shoeshine machine
- Free baggage storage facility, before check in and after check out
Parking
- Recommended parking: Oosterdok car parking
- Other parking facilities: Q-Park, P1
- Guests may also use the P+R car park facility
Meal Available
- Breakfast facility is close temporarily
Business Facilities
- Computer with free internet access
- Photo copy
- Fax
Children's Facility
- Children up to 4 years old stay free of charge using baby cot or sharing the bed with parents
- Baby cot
- Maximum 1 baby bed in a room
Services
- Tourist information
- 24-hours reception
- Airport shuttle (from hotel to the airport only)
- Wake-up call
Types of Payment Accepted at Hotel
- Cash (Euro), Credit card, Debit card
Payment Cards Accepted at Hotel
- American Express, Visa, Euro/MasterCard, Diners Club, ATM card, Maestro
- The hotel reserves the right to pre-authorize credit cards prior to arrival
Policies of the Hotel
Smoking Policy
- No smoking policy both in rooms and hotel premises
Pet Policy
- Pets are not allowed in the hotel
Check in and Check out
- Check-in starts from 15:00 hrs
- Check-out until 12:00 hrs
Reservation Conditions and Cancellation Policy
Standard Rate
- For guarantee of reservation a valid credit card detail is required.
- For guarantee with credit card, no prepayment is required but the first night of the stay will be pre-authorised. (Read more on pre-authorisation).
- Reservation is only confirmed when hotel is able to pre-authorise the credit card.
- Free cancellation if cancelled 48 hours prior to the arrival date.
- In case of No-Show and late cancellation, cost of the first night stay will be charged.
- Free modification 48 hours prior to the arrival date.
- Countdown of the arrival date starts at 00.00 AM (CET).
Prepay and Save Rate
- Reservation is only confirmed when the full amount is paid.
- Amendment on reservation is not permitted.
- No refund on cancellation of reservation.
Important
- Please note that upon arrival, guests are required to show the credit card which has been used to make the booking. If it is not possible, the pre-charged/paid amount will be reimbursed, and the reservation has to be paid in full prior to check-in, either by cash or a different credit card.
About pre-authorisation
- Hotel reserves all the rights to pre-authorise the credit card when a credit card is used as a reservation guarantee method. Pre-authorisation is not a charge; it is a temporary hold. This means hotel will check if the card is active and if there is enough balance to cover at least the first night cost. After a certain period, the pre-authorisation hold is released. This varies on countries and card issuer. Please contact your bank for an advice on handling this.
Group Reservation (5 rooms or more)
- In a single reservation when 5 or more than 5 rooms are booked, it is considered as a group reservation. In this case hotel may ask a 10 % pre-payment as a guarantee of the reservation, acceptable only by bank transfer. Credit card is not accepted for pre-payment. Hotel will be in contact with the booker/guest to follow the procedure. Please note that a group reservation is not confirmed till hotel receives the pre-payment.
No-show Policy
- For standard rate reservation, the full amount of the first night will be charged and the reservation is no longer valid.
- For Hot-Deal/Non-Refundable/Prepay & Save reservation, if no communication is conducted of guest arriving later than actual arrival date, hotel is not obliged to keep the room on hold longer than the actual arrival date/night. However, if guest(s) still show up on the next day without communicating to the hotel, hotel will still try its best to accommodate the guest. This is subject to availability and not guaranteed. In such case hotel may also follow overbooking procedure.
Taxes
- All prices are including VAT and excluding city tax. A 7% city tax is applicable on room price.
WinnRewards Loyalty Program
- Hotel Mansion Amsterdam is a partner hotel of WinnRewards loyalty program. By making reservation at Hotel Mansion Amsterdam and accepting Term & Conditions of Hotel Mansion Amsterdam, you also accept the Terms & Condition of WinnRewards loyalty program. You will be a proud member of WinnRewards loyalty program. More on WinnRewards Terms & Conditions.