Facilities & Policies | Hotel Mansion Amsterdam

Due to Covid-19 we offer adjusted services and facilities
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Our Facilities

Children up to 4 years old stay free of charge using baby cot or sharing the bed with parents
Baby cot
Maximum 1 baby bed in a room

For guarantee of reservation valid credit card details are required.
For guarantee with credit card, no prepayment is required but the first night of the stay will be pre-authorised. (Read more on pre-authorisation).
Reservation is only confirmed when hotel is able to pre-authorise the credit card.
Free cancellation if cancelled 48 hours prior to the arrival date.
In case of No-Show and late cancellation, cost of the first night stay will be charged.
Free modification 48 hours prior to the arrival date.
Countdown of the arrival date starts at 00.00 AM (CET).

Please note that upon arrival, guests are required to show the credit card which has been used to make the booking. If it is not possible, the pre-charged/paid amount will be reimbursed, and the reservation has to be paid in full prior to check-in, either by cash or a different credit card.

Hotel reserves all the rights to pre-authorise the credit card when a credit card is used as a reservation guarantee method. Pre-authorisation is not a charge; it is a temporary hold. This means hotel will check if the card is active and if there is enough balance to cover at least the first night cost. After a certain period, the pre-authorisation hold is released. This varies on countries and card issuer. Please contact your bank for an advice on handling this.

In a single reservation when 5 or more than 5 rooms are booked, it is considered as a group reservation. In this case hotel may ask a 50 % pre-payment as a guarantee of the reservation, acceptable only by bank transfer. Credit card is not accepted for pre-payment. Hotel will be in contact with the booker/guest to follow the procedure. Please note that a group reservation is not confirmed till hotel receives the pre-payment.

For standard rate reservation, the full amount of the first night will be charged and the reservation is no longer valid.
For Hot-Deal/Non-Refundable/Prepay & Save reservation, if no communication is conducted of guest arriving later than actual arrival date, hotel is not obliged to keep the room on hold longer than the actual arrival date/night. However, if guest(s) still shows up on the next day without communicating to the hotel, hotel will try its best to accommodate the guest. This is subject to availability and not guaranteed. In such case hotel may also follow overbooking procedure.

Smoking is prohibited in all guest rooms and guest areas. Smoking in a guest room will result in an additional cleaning charge of minimum € 175.
Emergency phones are present to receive Emergency Assistance. Safety directions given by hotel staff must be followed at all times.
The uniform conditions of the Hotel Industry filed at the office of the court in The Hague are applicable to all reservations and services. Safety deposit boxes are available free of charge in all guest rooms. The hotel will not be responsible for loss of valuables from the guest rooms.
Guest is responsible to leave the room and all the valuables in the same condition as they found them. In case of loss or damaged item, hotel will charge the registered hotel room guest for loss or damage of the hotel valuables.
Floors might be slippery when wet.
Pets are not allowed.
Regardless of charge instructions, by signing this you also acknowledge that you are personally liable for the payment of all charges incurred during the stay.

Hotel Mansion Amsterdam is a partner hotel of WinnRewards loyalty program. By making reservation at Hotel Mansion Amsterdam and accepting Term & Conditions of Hotel Mansion Amsterdam, you also accept the Terms & Condition of WinnRewards loyalty program. You will be a proud member of WinnRewards loyalty program. More on WinnRewards Terms & Conditions.

All prices are including VAT and excluding city tax. A 7% city tax is applicable on room price.